Job Openings at SuperBottoms

Primary Responsibilities

- Lead, mentor, and support your team to deliver excellent customer service.
- Monitor team performance on a daily basis and ensure KPIs and SLAs are consistently met.
- Conduct regular call/chat/email audits and provide actionable feedback.
- Oversee customer feedback management and resolution of escalations.
- Ensure processes are followed and continuously improved.
- Train team members and ensure they are equipped with functional knowledge.
- Provide regular performance reports and updates to management.

Experience Required:

- 2-3 years of experience as a Team Leader & Quality in Voice/Non-Voice Customer Service.
- Hands-on experience in managing key metrics like Attrition, Shrinkage, and SLA adherence.

Skills Required:

- Excellent analytical skills for call and chat process reviews.
- Strong command of Excel (pivot tables, lookups, dashboards preferred).
- High level of ownership and adaptability to startup dynamics.
- A genuine interest and enthusiasm for our products and customer community.

Work Schedule:

- 5 days a week (6 days during training period).
- Rotational Shifts with Weekly Rotational Offs.

Primary Responsibilities:

- Plan, launch, and manage paid campaigns across Google Ads (Search, Display, Shopping) and Meta Ads (Facebook, Instagram) to achieve revenue, ROAS, and CAC targets
- Manage and optimize PPC campaigns to ensure maximum efficiency and scale.
- Track, measure, and report campaign performance using Google Analytics / GA4, ensuring accurate attribution and data-driven decision making.
- Drive continuous improvement through A/B testing of creatives, copy, targeting, and bidding strategies.
- Collaborate with the creative, product, and tech teams to ensure alignment of marketing initiatives with business goals.
- Stay updated on emerging trends, tools, and best practices in D2C performance marketing.

Key Skills & Experience:

- 2-5 years of hands-on paid marketing experience in a D2C eCommerce environment (mandatory).
- Expertise in Google Ads (Search, Display, Shopping) and Meta Ads (Facebook & Instagram) Strong grasp of PPC strategy, bid management, retargeting, audience segmentation, and conversion tracking.
- Experience of working on Shopify.
- Data-driven approach with excellent analytical, reporting, and problem-solving skills.
- Ability to manage budgets efficiently across channels and deliver on ROAS/CAC targets.

Nice-to-Have:

- Experience with additional paid channels (Amazon Ads, YouTube Ads, programmatic)
- Exposure to SEO, email marketing, or influencer marketing.
- Familiarity with marketing automation platforms.

Key Responsibilities:

- Plan and execute performance marketing campaigns across Amazon,Flipkart & Myntra, and other relevant digital platforms.
- Optimize CAC, ROAS, CTR, and conversion rates for scale and efficiency. - Work closely with creative and catalog teams to identify and amplify top-performing creatives.
- Manage ad budgets effectively across channels to meet business goals.
- Set up, monitor, and scale audience strategies, including retargeting, lookalike audiences, and customer segmentation.
- Run A/B tests on creatives, copies, and landing pages to improve performance.
- Analyze performance metrics and share actionable insights with the leadership team.
- Drive Amazon Ads strategy to boost visibility, traffic, and conversion for SuperBottoms on Amazon.
- Stay up-to-date with platform changes, policies, and new ad features.

Key Requirements:

- 3-5 years of hands-on experience in performance marketing for a D2C/eCommerce brand.
- Strong understanding of Ecommerce.
- Proven success in managing large budgets and scaling campaigns profitably.
- Deep knowledge of performance metrics, attribution models, and analytics tools (GA4, Meta Business Suite, Google Data Studio, etc.).
- Analytical mindset with a bias for testing and optimization.
- Ability to work cross-functionally with creative, content, and tech teams.

Nice to Have:

- Experience with tools like Shopify, Unicommerce, or similar eCommerce platforms.
- Prior exposure to baby/kids or personal care brands.
- Knowledge of affiliate and influencer-driven paid collaborations.

Primary Responsibilities:

-Collaborate with the marketing team to brainstorm and develop content ideas.
-Assist in shooting, editing, and producing engaging video content for social media and digital platforms.
-Create and edit visual content including photos, graphics, and short videos for various marketing channels.
-Help manage content calendars and ensure timely delivery of marketing materials.
-Research and stay updated with current social media trends, especially in video content creation.
-Contribute to creating engaging captions and copy for social media posts.
-Assist with behind-the-scenes tasks during content shoots, including setting up equipment, lighting, and coordination.
-Support in analyzing content performance metrics and suggest improvements.

Qualification & Skills:

-Currently pursuing or recently completed a degree in Marketing, Mass Communication, Media Studies, or a related field.
-Basic knowledge of video shooting, editing software (e.g., Adobe Premiere, Final Cut Pro, or similar tools), and graphic design tools (e.g., Photoshop, Canva).
Creative mindset with a keen eye for visual storytelling.
-Strong understanding of social media platforms (Instagram, TikTok, YouTube, etc.).
-Ability to work both independently and as part of a team.
-Good organizational skills and ability to manage multiple tasks. -Passion for creating content and staying up-to-date with new trends.
-Proficient in using production management software and tools.

Bonus Skills:

-Prior experience in content creation or managing social media platforms.
-Knowledge of photography, lighting, and basic camera handling.

Must Have:

-Candidates should be open to travel within the city for shooting purposes.

Location: Mumbai, Maharashtra

Key Responsibilities:

- Develop and execute marketplace strategies to drive revenue growth and achieving monthly and annual business targets.
- Take full ownership of the profitability and performance of the business unit, ensuring end-to-end management and P&L optimization.
- Utilize keyword research, optimized content, and both paid and unpaid promotions to boost product sales.
- Design and execute effective promotions to drive sales numbers, enhance visibility, and improve key metrics.
- Ensure smooth daily operations on external platforms, troubleshooting and resolving operational issues.
- Perform detailed analysis of sales trends, conversions, and key metrics, providing relevant insights.
- Optimize budget allocation for each platform, track spends effectively, and continuously improve ROI while minimizing customer acquisition costs.
- Manage product listings and prepare and upload A+ Content, utilizing info-graphics and optimized SEO-rich content along with the internal team members.

Requirements:

- Bachelor's degree in Business Administration, marketing, or a related field.
- A minimum 2-3 years of hands-on experience in e-commerce, specifically managing and maintaining marketplace accounts.
- Strong leadership skills, self-motivation, and the ability to work independently and as part of a team in a fast- paced environment.
- Experience in P&L management and accountability, with a focus on strengthening brand consistency across all sales channels.
- Prior experience in the direct-to- consumer (D2C) or ecommerce industry is mandatory.
- Proficient in using ecommerce tools and platforms, such as Amazon Seller Central, Flipkart Seller Hub, etc.
- Excellent analytical skills to generate reports, create pivot tables and find insights from data.

Qualifications:

- Bachelor's degree or equivalent experience in Business.
- 3+ years of relevant work experience.
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Excellent written and verbal communication skills.

Key Responsibilities:

- Take overall responsibility for the strategic sourcing management goals of the company and implement action items to ensure that those goals are achieved.
- Finding the best suppliers for new and existing product portfolio of the company to meet the demand.
- Responsible for negotiations for best possible cost service guarantee and develop “win-win” strategies that achieve sustainable relationships with suppliers.
- Implement supplier agreements/contracts when beneficial by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions.
- Research and anticipate shifts in the negotiating power of suppliers.
- Analyze industry trends and evolving technology to proactively identify supply base issues to minimize risk, protect continuity of supply, and utilize emerging opportunities.
- Maintain and develop supplier relationships (trade shows, supplier meetings, conferences, etc.).
- Participate in establishing short-term and long range planning and budget development of the company to support strategic business goals.
- Develop a supplier management program with key suppliers including metrics, performance goals and improvement initiatives.
- Establishes purchasing policies and ensures compliance within the department.
- Continuously improve productivity and efficiency of processes throughout the operational organization.
- Support the procurement team to develop forecasts for future demand and place orders in a timely fashion based upon vendor lead-time.
- Develop and implement sourcing and supplier selection strategy domestically and internationally.

Qualifications, Skills and Abilities:

- Bachelor’s degree and at least five (5) years purchasing/strategic sourcing experience.
- Experience with contract manufacturing vendors.
- Strong preference for baby products and general sourcing experience from China.
- Ability to manage projects and establish clear goals and accountabilities to ensure successful delivery (on time, within budget, meeting agreed upon success criteria).
- Knowledge of the legal terminology and language related to supplier and/or vendor agreements and contracts.
- Excellent negotiation and relationship management skills.

Primary Responsibilities

- Lead and mentor the tech team in building scalable backend and frontend systems.
- Architect and manage integrations with UniCommerce for order, inventory, and logistics management.
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop/implement effective technical solutions.
- Act as a technical consultant, advising internal stakeholders and clients on recommended services, integrations, and scalable technology solutions.
- Ensure seamless API integration across platforms (Shopify, UniCommerce, logistics providers, payment gateways, etc.).
- Handle API-related queries, assist in implementation and troubleshooting, and ensure timely resolution.
- Collaborate with cross-functional teams including Product, Operations, Marketing, and Customer Support.
- Monitor deliverables and ensure timely completion of tech projects in alignment with business goals.
- Translate business needs into detailed technical requirements and scalable solutions.
- Maintain system performance, conduct code reviews, and enforce engineering best practices.
- Ensure solutions meet overall business needs and compliance requirements.

Qualifications & Skills:

- 5+ years of experience in software development, including 1–2 years in a leadership or tech lead role.
- Hands-on experience with UniCommerce platform (mandatory).
- Strong understanding of retail and eCommerce ecosystems and processes, including OMS, WMS, inventory, returns, and logistics.
- Experience working directly with clients, technical teams, and management on project implementation.
- Expertise in APIs: building, integrating, documenting, and troubleshooting.
- Proficiency in backend technologies (Node.js, Python, PHP, etc.) and frontend frameworks (React, Angular, etc.).
- Experience with databases (MySQL, MongoDB), version control (Git), and CI/CD pipelines.
- Familiarity with cloud infrastructure.

Nice to Have:

- Prior experience in a D2C, FMCG, or consumer tech startup.
- Exposure to Shopify's ecosystem and third-party apps.
- Understanding of warehouse management systems and logistics tech.
- Experience with business analytics tools.

Key Responsibilities: 

- Achieve the predefined sales target at monthly and yearly level from given territories.
- Handle and maintain the existing retailer and get onboard new retailers.
- Generate business from them through introducing entire range of Superbottoms and penetrate in the Karnataka market at maximum level.
- Take follow up of payment from Distributor or retailer and update to company as per requirement.
- The person needs to share data of primary/secondary sales, retailer data, branding done and other specific as per requirement.
- Needs to follow beat plan on actively.
- Promote SuperBottoms in store and in Tamil Nadu market through Branding and participate in exhibitions.
- Guide and educate retailers regarding SuperBottom and give all printing material as per requirement.

Qualifications & Skills: 

- Any graduate.
- Excellent selling skills.
- Good network of Baby stores.
- Thorough knowledge of areas under Karnataka/ Kerala/ Andhra/ Telangana.

Preferred: 

- 3 year + in baby stores.
– Immediate joiner will be preferred.
- Baby products industry only.